top of page

Frequently Asked Questions

  • How long does shipping take?
    Estimated Delivery Times: West Coast & Western States (CA, WA, OR, NV, AZ, etc.): 2 - 4 business days East Coast & Eastern States (NY, MA, FL, PA, etc.): 5 - 6 business days Please Note: Delivery times may vary depending on location, weather conditions, and carrier delays. A tracking number will be provided once your order ships. ​ For any shipping inquiries, feel free to contact us at info@mycklj.com
  • Do you accept returns & exchanges?
    Due to the nature of our beauty products being imported from Korea, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect. To ensure quality, we carefully inspect each product before shipping. For size-related exchanges (if applicable, e.g., for skincare sets or tools), we do our best to accommodate requests, but the buyer is responsible for shipping costs both ways. If you receive a defective or incorrect item, please contact us within 4 days of delivery with photos of the issue, and we will assist you with a replacement or refund.
  • What payment methods do you accept?
    We accept major credit/debit cards (Visa, Mastercard, AMEX).
  • Can I change or cancel my order after placing it?
    Once an order is placed, it is processed immediately. If you need to make changes, please contact us within 1 hour to see if modifications are possible.
  • Is my payment information secure?
    YES!, we use Wix Payments with SSL encryption and secure third-party payment providers to protect your personal and financial information.
bottom of page